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Customer Accounts Advisor
Aaron's
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Location Icon Modesto, California

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to...

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

  • Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
  • Sell customers on the benefits of timely lease agreement renewal payments
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
  • Assist with merchandise returns and guest deliveries as directed by management
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Load, secure and protect product in company vehicle
  • Safely operate company vehicle
  • Assist the Sales Team as needed
  • Any reasonable duties requested by management

Requirements

  • United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
  • Must meet DOT requirements to obtain certification in required states (United States)
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Two years of retail/customer service experience preferred
  • High School diploma or equivalent preferred
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Proper telephone etiquette
  • Uphold the Aaron’s Brand and protect company assets
  • Maintain a professional appearance
  • Proficient computer skills

Rewards
Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:
  • Paid time off including vacation days, sick days and holidays
  • Medical, dental & vision insurance
  • Maternity and Paternity Leave
  • 401(k) plan with company match
  • Flexible spending accounts
  • Life insurance
  • Disability benefits
  • Stock Purchase Plan
  • Team Member purchase discounts
About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Aaron's is an Equal Opportunity Employer
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Accounting

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Accounting Salaries
How much do Accounting earn in United States? The average salary of Accounting is $46,128 in United States
$46,128 /yr
Additional Cash Compensation Information Icon
Average $46,128
Range $50K - $60K
Last updated October 16 2020
The average pay range for Accounting is between $50K and $60K. Salaries vary from a low of $30K up to $90K per year. The average number of Accounting roles advertised per month is 994 in United States between November 2019 and October 2020.
What are the most common skills required to be a Account Assistant? The most common skills required for a Account Assistant are:
Administrative Accounting Administration Administrative Accounting Administration Administrative Advertising Analytics Art Accident Insurance Account Executives Account Management Account Reconciliation Accountability Accounting Accounts Payable Accounts Receivable Accreditation Acquisition Acquisitions Administration Administrative Administrative Support Advertising Agency Management Analysis Apparel Art ASON
See all 30 skills

These skills are most commonly found in Account Assistant job advertisements and position descriptions.

Last updated September 30 2020
Which recruitment agencies have the largest number of Accounting roles in United States?
See which recruitment agencies advertise the most Accounting roles. See what salaries they paid for Accounting in United States. See how they compare to the average Accounting salary of $46,128.
Army and Air Force Exchange Service (AAFES)
Honolulu (9%), Philadelphia (9%), Colorado Springs (7%), Columbus (7%) +13 others
117

$17K-$17K

(($28,452))

$17K-$17K
(($28,452))
SoHa Living
Honolulu (100%)
43

$25K-$28K

(($19,628))

$25K-$28K
(($19,628))
Community Health Center of Snohomish County
Seattle (100%)
27

$44K-$44K

(($1,795))

$44K-$44K
(($1,795))
The Ohio State University
Cincinnati (100%)
24

$31K-$32K

(($14,628))

$31K-$32K
(($14,628))
Optimal Solutions
Atlanta (26%), Baltimore (22%), Denver (17%), Houston (17%) +1 others
23

$36K-$54K

(($1,128))

$36K-$54K
(($1,128))
Last Updated July 29 2020
How many years does it take to become a Account Assistant?
Most candidates undertake an average of 2 years Accounting prior to being appointed as a Account Assistant.
Average Accounting required to become a Account Assistant
Last updated October 19 2020
Most candidates have on average 5 years working experience prior to becoming a Account Assistant.
Average Accounting required to become a Account Assistant
Last updated October 19 2020
Where are Account Assistant in United States sourced from?
Account Assistant are sourced from
these companies
Ares Armor
Company3
F & A Food Sales Co.
G & A Consultants
Jasculca Terman Strategic Communications
Account Assistant are sourced in United States are most likely to be sourced from these schools
College of Alameda
High School
University of Queensland
University of California, Berkeley
University of Detroit Mercy
Last updated October 20 2020
Where are most Account Assistant roles located in United States?
New York 1 / 34%
Phoenix 1 / 33%
Salt Lake City 1 / 33%
Last updated October 10 2020
Which locations in United States pay the most for Assistant Accounting?
Bakersfield ($70K)
San Francisco ($50K)
Kansas City ($48K)
New Orleans ($45K)
San Jose ($45K)
Last updated October 16 2020