E- Commerce Operations Manager

The Company:

Established in North Monaghan in 2005, Bragan Truck Van and 4x4 Accessories Limited (Bragan) is a customer-driven designer, manufacturer & provider of accessories for trucks, vans and 4x4 vehicles worldwide. Bragan supplies to trade and private customers via a strong on-line presence and customer service centre.

Services are based on core competencies in the areas of e-commerce, logistics (warehouse dispatch), and customisation.

The main operations functions of Bragan include: (1) inventory management (2) IT systems optimisation (3) accounts management (4) product customisation (5) packing and (6) shipping

The Position:

This role will report directly to the MD and act as a pivotal business lead helping to shape strategy; process improvements and profitability, with a focus on developing and delivering operational strategies across the enterprise. At the core, the successful candidate will manage all day to day operational functions.

Responsibilities:

• Senior member of staff providing operational leadership and strategic direction to the business

• Support operations strategy organically and integration across the business

• Support and enhance the company’s business excellence throughout the operational organization

• Drive and fulfil fiduciary duties and responsibilities incorporated in this position

• Develop and apply operational metrics to assure each area achieves high performance and reporting back to the GM.

• Lead the Lean programme to deliver continuous performance improvements

• Build and support IT operational competence of the organisation in support of strategic direction

• Maintain a culture of Teamwork, Talent Development, Project Management and Continuous Improvement

• Ensure sound application of project management methodologies and coordinate projects within areas of responsibility

• Develop and maintain valuable professional relationships with all stakeholders both internally and externally

· Understanding and commitment to customer service

· Displaying the interest and confidence to assess and question processes and communicate the critical nature of quality to everyone

· Commitment to ensuring the correct completion of all paperwork and/ or computerized systems on a daily basis and emphasizing the absolute need to follow procedures as laid out in SOPs.

Required Skills & Competencies:

• Minimum 3 to 10 years’ experience demonstrating excellence in operational management

• Track record in operations improvements in a similar role

• Leadership skills, with an ability to bring team along the Continuous Improvement journey

• Team player, capable of working with others to drive company performance

• Ability to influence, persuade and negotiate with all stakeholders both internally and externally.

• Ability to manage multiple cross-functional projects concurrently

• Highest level of professionalism and integrity

• Excellent verbal, written and presentation communication skills

• Ability to rationalise situations, arrive at conclusions and articulate position on complex issues

• Operates and inspires the highest ethical, moral and legal standards

• Strong commercial and operational acumen

• Exercises confidentiality and discretion as required

• Ability to cope with competing demands and prioritise tasks

• Participate in Performance Appraisal Process on an ongoing basis

Desirable Skills and Competencies:

• Proficient in IT systems, including previous experience with order management systems.

• Strong in quantitative analysis, excel and logical thinking

• Demonstrable experience in e-commerce, including eBay and Amazon

• Warehousing and/or supply chain management experience

• Knowledge of the automotive industry

Terms and Conditions

Length/ Type of Contract: Full Time/ Permanent

Rate of pay: €40-80k DOE

Probationary Period: 6 months

Job Types: Full-time, Permanent

Experience:

• Managing: 2 years (Preferred)

Education:

• A-Level or equivalent (Preferred)