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What is a Recruitment Agency?

A staff agency is a business contracted by an employer to help with its recruiting needs. Staffing Agencies find temp staffing to fill all kinds of jobs, from temp-to-perm staffing to temp staff in a number of career fields. Whether a company needs Customer Service Officer, Customer Support Officer or Internal Account Manager contractor, a employment agency can source the right staff. Recruitment Company tend to have 3 primary areas of focus with many also specializing by industry:

  1. Permanent Recruitment
  2. Temporary Staffing
  3. Executive Search

According to [American Staffing Association] in the America over 3 million people are employed by recruitment agency, and recruitment company hire 9 million temporary staff every year.

Function of a Staffing Agencies

Recruitment Agency not only bring expertise to the hiring process but they remove the time and administration work out of the recruiting process. Employment a worker can cost 6 to 23 percent of the role’s salary and take 28 to 43 days on average to fill.

A recruiter handles the search process and matches up an employee with the job in question, lining up potential candidates who interview with the organisations.

If a companies needs recruitment, it uses a recruitment company. Recruitment Agency provide skilled employees to work on a temporary or contract basis. Often these roles are known as ‘temp to perm’ positions, whereby the temporary role may lead to a permanent position if the worker and recruitment company are a good fit.

For job seekers, an recruitment agency can be the ticket to getting that full-time customer service officer or customer support officer role. Recruiters can open doors to positions that may not be easy to find on your own. Recruitment Company allow you to try out different organisations and industries, whether you are looking for part-time, executive, temporary or permanent roles.

In order to register with or work with a staffing agency, you'll have to do one or more the following steps:

  1. Find and register with one or more staff agency
  2. Fill out an online application
  3. Upload your resume
  4. Interviews and possibly assessments (if short-listed for roles)

If you secure temporary or contract work, the recruitment agency will be the ones hiring you. When a temporary position is a match for you, the recruitment company will call you to tell you about the position and arrange the assignment. If you don't hear from a recruitment agency right away, there may not be any opportunities at the moment, but check in weekly to show your continued interest in a placement. Once you're placed, you'll usually complete an online time-sheet and the staff agency will pay you directly. Once your assignment is over, you'll go back into the agency's pool to be considered for future assignments.

Recruitment Agency charge fees to companies. For candidates it is free to register and there is no charges if placed by a recruitment company into a new job.


At Staffing we recognise that a commitment to service Customer Service Officer excellence can never waiver and needs to be as much about an organisation’s culture as a commitment to its stakeholders. Staffing has built a reputation for great recruit service and fantastic talent, the envy of many of our competitors. Call us today to discover how we can help turn your customer support officer challenge into a solution! With a wide range of employment services we look forward to assisting you, whether you were referred to us or searched for our it recruitment agency contractors in united kingdom, it hiring recruitment companies in united kingdom, gb it employment agency recruiting in united kingdom, it employment agency agencies in united kingdom or gb programmers staff online.



For more Customer Service Officer Career Advice see below additional resources to find the perfect job:

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